Fractional Creative Inc. ("Fractional," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, applications, and communications.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Fractional operates from:
Address:Unit #210, 347 Leon Ave.Kelowna, BC V1Y 8C7Canada
Contact Email:team@byfractional.com
2. Information We Collect
2.1 Information You Provide Directly
You may provide personal or business information when you:
- Submit an application or inquiry for our services
- Fill out a contact or inquiry form
- Communicate with us by email or through our dashboard
- Engage us for a service
This information may include:
- Name
- Email address
- Company name
- Website URL
- Business details you choose to share
- Billing and payment-related information
2.2 Information Collected Automatically
When you visit our website, we may automatically collect limited technical information, including but not limited to:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Referring URLs
This information is used to improve site performance and user experience.
2.3 Information Processed Through AI-Assisted Tools
As part of delivering some services (including Custom AI Development and general use of AI-assisted tools in our own operations), information you provide may be processed by AI systems, either ours or a third-party provider's, as described in Section 6. Where a custom AI system is built specifically for you and configured to run in a fully air-gapped environment, information processed by that system does not transmit over the internet as part of its normal operation; however, information you separately provide to us to configure, support, or troubleshoot that system (for example, over email) is handled per this Policy like any other information you provide directly.
3. How We Use Your Information
We use your information to:
- Review inquiries and applications and determine fit
- Provide and manage services
- Communicate updates, support, and important notices
- Process payments and subscriptions
- Improve our website, services, and internal tools
- Send relevant information related to Fractional
We do not sell your personal information.
4. Legal Basis for Processing (Canada)
We collect and use personal information in accordance with Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information is collected with your consent and used only for purposes a reasonable person would consider appropriate under the circumstances.
5. Cookies and Tracking Technologies
Fractional may use cookies or similar technologies to:
- Understand how visitors use our site
- Improve functionality and performance
- Measure the effectiveness of content and campaigns
You can control cookie settings through your browser preferences.
6. Third-Party Services
We may use trusted third-party tools to operate our business, such as:
- Website hosting providers
- Analytics tools
- Payment processors
- Communication and project management platforms
- Third-party AI models or infrastructure providers, where relevant to a service you've engaged us for
These third parties only receive the information necessary to perform their services and are required to handle data securely.
Fractional is not responsible for the privacy practices of third-party websites or services.
7. Data Storage and Security
We take reasonable administrative, technical, and physical measures to protect your information against unauthorized access, loss, or misuse.
However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Meet legal or regulatory requirements
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Withdraw consent (subject to legal or contractual obligations)
- Request deletion of certain information
To exercise these rights, contact us at team@byfractional.com.
10. Email Communications
We may send emails related to:
- Service updates
- Account information
- Relevant Fractional content
You may unsubscribe from non-essential communications at any time. Transactional or service-related emails may still be sent as required.
11. Children's Privacy
Fractional does not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate action.
12. International Users
If you access our services from outside Canada, you understand that your information may be transferred to and processed in Canada or the United States, where data protection laws may differ from those in your jurisdiction.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be reflected by the "Last updated" date above. Continued use of our services constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact:
team@byfractional.com